Customer Services - FAQs

LAST ORDER DATES

Last recommended order dates for pre-christmas delivery. These dates are recommended by Royal Mail but cannot be guaranteed.

Please note, increased volume within global postal systems at this time of year may incur unexpected delays. We advise customers to place their orders in advance of these dates to be in with the best chance of delivery before Christmas. 

Friday 6 December – Australia, Brazil, Bulgaria, Cyprus, Finland, Greece, Italy, Malta, Mexico, Norway, Portugal, Romania, Sweden, Czech Republic, Malaysia, New Zealand, Poland, Saudi Arabia, Spain, Turkey and United Arab Emirates (UAE)

Tuesday 10 December – Austria, Denmark, India, Lithuania, Philippines, Qatar, Slovakia and Slovenia

Thursday 12 December – Belgium, Canada, China (People’s Republic), Croatia, Estonia, Hungary, Iceland, Latvia, Luxembourg, South Korea, Thailand and USA

Friday 13 December – France, Germany, Hong Kong, Ireland, Japan, Netherlands, Pakistan, Singapore, Switzerland and Taiwan

Friday 20 December (orders placed before 1pm) – UK 

 

EXTENDED RETURNS POLICY

Any purchases made between 28th of October 2024 and the 24th December 2024 may be returned for refund up to the 22nd January 2025.

Any items purchased outwith the extended dates will be subject to our usual 28 day return policy

 

How do I create an account?

The first step is to click ‘My Account’ on the top right corner of the site, and then choose ‘Create Account’ to start the process.

 

How do I reset my account password?

The first step is to click ‘My Account’ on the top right corner of the site, and then choose ‘Login’ to open the Login page. Below the password you can find 'Forgot your Password' to change it.

 

How can I unsubscribe from the newsletter?

To unsubscribe from the newsletter please email us at customercaresalesharks@macron.com . 

 

How can I pay?

You can pay by credit card and Paypal. Please remember that all discounts codes need to be applied before orders are completed.  We cannot apply discounts after orders have been completed or reimburse customers.  

 

I need my goods to be delivered outside the UK. Are there any other charges?

In some countries, customs or import duties are applied once the package reaches its destination. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; our advice would be to contact your local customs office for further details.

Can I ammend my order?

Unfortunately we are unable to change an order once it has been placed; this is due to security around payment methods. if you have you have ordered the wrong item or size please get in touch and we can cancel the item(s) for you.

 

Can I cancel my order?

In most cases you can cancel an order before it has shipped; if you need to cancel an order and have not had a shipping notification please email us at customercaresalesharks@macron.com and we will get back to you asap. 

Unfortunately, if an order has been shipped you cannot cancel - the order would need to be returned for refund as detailed in our returns policy.

 

How do I know if my order is processed?

You will receive an order confirmation email when your order has been placed. Once you receive the shipment email your order has been processed successfully.

 

Which payment methods I can use?

We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:

• Visa, MasterCard, Maestro
• Paypal

 

What should I do if I received a partial order or if I haven't received my order?

If you received you order partially please email us at customercaresalesharks@macron.com with your order details and enquiry and we will get back to you. 

 

Why my discount code does not apply?

Discounts are only applicable to full price items.

Please email us at customercaresalesharks@macron.com with the coupon details. Please note that All discounts codes need to be applied before orders are completed.  We can not apply discounts after orders have been completed or reimburse customers.  

When will my order arrive?

UK orders are dispatched using Royal Mail and they will take 5–7 days* for delivery.

All orders to the EU are dispatched via the Royal Mail using their ‘International Tracked & Signed’ service and they will take 5–14 days* for delivery

All orders to countries outside the EU are dispatched via the Royal Mail using their ‘International Tracked & Signed’ service and they will take 7–20 days* for delivery

*all delivery times are estimated and are not guaranteed. Local holidays, busy periods/seasons and exceptional circumstances may extend these times.

 

For every other information please check here.

 

What should I do if I haven’t received my package?

If you haven't received your package, please write an email at customercaresalesharks@macron.com 

 

Which are the shipping costs?

For every information, please check here.

 

I need my goods to be delivered outside the UK. Are there any other charges?

In some countries, customs or import duties are applied once the package reaches its destination. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; our advice would be to contact your local customs office for further details.

 

Did you already have an account before September 28th 2020?

In case you already had an account on this website we kindly ask you to register once again.

 

How do I return my product(s)?

For any returns please fill out the returns form and email us at customercaresalesharks@macron.com with your order details and enquiry within 14 days of the order being received. Goods must be returned packed securely, in their original state; with all labels and packaging and in a saleable condition. The cost of returning the goods is the responsibility of the customer and will not be reimbursed (except in the instance of faulty goods). 

For every other information please check here.

 

When will I get the refund?

Once we receive the products at the warehouse, we will process it and we will refund you on the payment method used to place the order within 14 days of the return of the cancelled order. Please note that we offer no refund or exchange on any underwear, DVDs, jewellery, masks unless proven faulty.

How do I know the correct size of the product?

You can have a look at our SIZE GUIDE. This size chart is defined in the following categories “MEN”, “WOMEN”, “KIDS” or “ACCESSORIES” and the specific category size guide is available based on the product that you select. For the product “MEN”, “WOMEN” and “KIDS” there is a size guide divided into two categories which are Macron size guide and Non Macron size guide so to review this based on the product selected.

 

For the full size guide please check here.

Macron is a European leader company in the production and sale of sportswear, operating in four main business areas: teamwear - sportswear and accessories for team sports (football, rugby, basketball, volleyball, baseball, handball, futsal, running); merchandising - official kits, free time products and accessories for the supporters of the clubs sponsored by Macron; run & train- technical apparel for individual runners and for training sessions in the gym; athleisure – sports inspired apparel for leisure time, for those who wish to wear Macron even outside pure sports activities. Macron owes its success to the capacity of interpreting the needs and demands of those who do sport, developing high quality and technicality products.

Top clubs chooses Macron because it offers:

• bespoke service throughtout the partnership and high quality original products om close collaboration with the club
• italian style and attention to details
• development of a wide merchandising range and special projects
• support to clubs for the development of merchandising business